Frequently Asked Questions
Can I customize the size or design of my jacket, or order a fully custom made jacket ?
Yes, you can fully customize your jacket! Whether you need a special size, design changes, or a completely custom-made piece, we can bring your idea to life. Just place your order in the closest size from our size chart, then email us at hassan03152530851@gmail.com with your order number and the customization details. If you want a custom logo or any specific design elements, simply let us know — we’ll create it exactly the way you want.
If you have any questions, feel free to email us anytime. We’re always happy to help!
What if I love a product but am unsure which size will fit me best?
We offer a wide size range from 2XS to 5XL, so you can easily find your perfect fit. Simply follow our US Standard Size Chart available on the website and take accurate measurements before placing your order. This ensures you get the right size every time. Each jacket is carefully crafted with attention to detail to ensure comfort and a perfect fit.
What is your return and exchange policy?
You can return your item within 20 days of receiving your order.
To start a return, simply email us with your order number and the reason for return. We will share the nearest return address and guide you through the whole process.
If you want an exchange, just return the item to our local warehouse within 20 days. Once we receive it, we will immediately send you the correct size.
What payment methods do you accept?
We offer several secure and convenient payment options. You can pay using PayPal, MasterCard, digital online banking, or any major debit and credit card. Simply choose the payment method that suits you best and enjoy a safe, smooth checkout experience.
How can I track my order?
Just visit our tracking page and enter your order number along with the email you used at checkout. You’ll instantly see the current status and location of your order.
If you need help, you can also email us hassan03152530851@gmail.com with your order details, and our team will share your updated tracking information and estimated delivery time.
What materials are your jackets made of?
All our jackets are crafted from 100% genuine sheepskin leather.
Sheepskin is soft, durable, and develops a beautiful natural look over time, giving you both comfort and long-lasting quality.
How long do leather jackets last?
A real sheepskin leather jacket can easily last 5–10 years or even longer with simple care.
Leather becomes better with age — so the more you wear it, the more naturally stylish it looks.
What if I receive a damaged or wrong product?
If your jacket arrives damaged or you receive the wrong item, don’t worry! Just email us within 48 hours with your order number and clear pictures of the issue. This helps us verify the problem quickly.
Once we receive your email and images, we will arrange a fast replacement and guide you through the process smoothly.
What is your order processing time?
Our standard processing time is 3–5 days, and delivery usually takes 6–8 days depending on your location.
Custom or made-to-measure jackets may take a little longer depending on your design and requirements.
How can I clean and care for my jackets?
You can keep your jacket looking its best by taking it to a professional dry cleaner. Avoid machine washing, as this can damage the leather. For everyday care at home, gently wipe your jacket with a soft, damp cloth to remove dust and dirt. Applying a leather conditioner occasionally will help keep the leather soft and prevent cracking.
For more detailed tips and cleaning techniques, check out our Customer Care Guide to maintain your jacket’s quality and appearance