Leathino® Customer Care Station
Leathino® Customer Care Station
Premium Support You Can Trust—We’re Here to Help
At Leathino®, we craft more than leather jackets—we craft trust.
Our Customer Care Station is designed to provide fast, friendly, and professional support for every customer across the USA, UK, Europe, Canada, Australia, and worldwide.
Whether you need help with an order, tracking, returns, exchanges, sizing, or shipping—you’re in the right place.
How Can We Help You Today?
Choose a category below to get instant guidance:
- Order & Delivery Issues
- Returns & Exchanges
- Refunds
- Cancellations
- Sizing & Fit Support
- Lost or Missing Packages
- Product Questions
- Quality Concerns
- Payment & Billing
Order Status & Delivery Support
Track Your Order Anytime
If you haven’t received your tracking number or it’s not updating, simply email us at hassan03152530851@gmail.com with your order number.
Delayed Delivery?
Sometimes carriers experience unexpected delays.
If your tracking is stuck or hasn’t updated:
- We will contact the courier on your behalf
- Provide you with the latest movement
- Make sure your package is on the way safely
Package Marked Delivered But Not Received
Don’t panic—this happens often.
Here’s what to do:
- Check with neighbors, building staff, or family members
- Verify your shipping address
- Contact your local courier office
- Email us with details
We’ll help you file a claim and resolve it quickly.
Returns & Exchanges Made Easy (30-Day Policy)
Shopping with confidence matters.
That’s why we offer a smooth and flexible 30-day return & exchange policy:
You can return or exchange if:
- The jacket is unused
- All tags & packaging are intact
- No signs of wear, marks, stains, or odor
- It is not a custom-made item
How to Start a Return:
- More Detail: Read This Page: Click HERE
- Share your order number and reason.
- Our team will approve your return
- Ship the item back using a trackable service
- A refund or exchange is processed after inspection
Free Size Exchange
If the size doesn’t fit, we’ll help you get the right one.
💳 Refund Policy
Refunds are issued to your original payment method:
- Debit/Credit Cards
- PayPal
- Shop Payments
Refund Timeline:
- 3–5 business days: Inspection
- 5–7 business days: Refund shows in your bank
Shipping charges are non-refundable unless the mistake is ours.
Order Cancellation Policy
Orders can be cancelled only before shipment.
If your order is already dispatched, simply wait for delivery and then initiate a return.
Product Appearance & Color Variation
Every leather hide is unique—shades and textures may vary slightly from photos.
Camera lighting, screen display, and natural leather patterns create mild differences.
However, if you feel the received color is drastically different, we’ll assist you immediately.
International Customer Care
We proudly support global customers across:
- 🇺🇸 USA
- 🇬🇧 UK
- 🇨🇦 Canada
- 🇪🇺 Europe
- 🇦🇺 Australia
- 🌍 Worldwide
Our support team ensures all customers receive fast, fair, and transparent assistance, no matter where they live.
Quality Guarantee
Each jacket undergoes a strict quality inspection.
If you receive a defective or damaged item:
- Send us clear photos
- We will replace it free of charge
- No stress, no hassle
We stand behind every stitch.
Customer Support FAQ
1. How long does delivery take?
USA/UK orders typically arrive within 5–10 business days. International orders may take 10–20 days.
2. Do you offer exchanges?
Yes—we offer size, color, or style exchanges within 30 days.
3. How can I contact customer care?
Email us at hassan03152530851@gmail.com —response time is 24–48 hours.
4. What if I receive the wrong size or item?
We will replace or exchange it immediately.
5. Do you offer free returns?
In select regions we offer prepaid return labels. Contact us to check availability.
6. Can I make custom size requests?
Yes—custom sizing is available with additional charges.
We’re Always Here for You
Have a question? Need help?
📧 Email: hassan03152530851@gmail.com
⏱ Response Time: 24–48 hours
🌐 Website: www.leathino.com
Your satisfaction comes first—every order, every jacket, every time.